Responsible Gaming Policy

The use of our services is strictly prohibited for individuals under the age of 18. We implement automatic age verification controls and require the mandatory submission of valid identification documents. Entering false data or facilitating access to the platform by minors constitutes a serious violation of the contractual terms.

We encourage all our users to maintain a conscious and controlled approach:

• Consider gaming activity as a form of pure entertainment and not as a method for generating income.
• Only use funds you can afford to lose, without impacting your daily family budget.
• Set strict limits in advance on the time dedicated to the session and the maximum spending.
• Suspend play in situations of emotional stress, excessive fatigue, or under the influence of substances that alter mental clarity.

Within their profile settings, each user can independently activate the following moderation tools:

• Deposit and loss limits: Can be set daily, weekly, or monthly to prevent spending more than intended.
• Session time limits: Automatic monitoring with pop-up alerts and scheduled disconnection upon reaching the threshold.
• Self-exclusion: Option for temporary or extended suspension of access to the gaming account for a minimum duration of six months.
• Permanent account closure: Complete assistance to permanently terminate the contractual relationship with the platform.

We recommend periodic self-assessment tests. Behaviors such as obsessively trying to recover losses, hiding gaming habits from family, developing debts, or experiencing a negative impact on professional performance signal the immediate need to suspend sessions and seek assistance.

Should gaming behavior turn into a complex problem, we warmly invite users to contact the healthcare facilities and independent associations active in Italy that offer free, anonymous, and specialized advice for overcoming addiction.

If you use a personal computer or smartphone shared with other family members, we recommend not enabling automatic credential storage and activating parental control software to prevent unintentional access by minors.

Our support staff receives regular updates to promptly intercept requests for help and assist the user in correctly configuring technical limitations on their profile, always operating with respect for the player's privacy and personal well-being.